Hear from Our Customers
Your walk-in cooler breaks down at 2 AM on a Friday night. Your inventory is at risk. Your weekend revenue hangs in the balance. This is exactly when you need a refrigeration company that actually answers the phone and shows up fast.
With over 40 years serving Westbury businesses, we know what’s at stake when your refrigeration fails. We’ve seen restaurants lose thousands in spoiled inventory because their previous contractor took too long to respond. We’ve watched delis scramble to find ice just to keep products safe until help arrived.
That’s why we built our reputation on being there when you need us most. Our technicians carry extensive parts inventory and have the expertise to diagnose problems quickly. When we leave your business, your refrigeration isn’t just working—it’s running better than before the breakdown.
Chill Xpert Solutions has been the region’s go-to commercial refrigeration specialist for over 40 years. We serve a diverse range of Westbury businesses—from local restaurants and delis to major facilities like airports and catering halls.
What sets us apart isn’t just our experience. It’s our ability to handle the complex projects other contractors can’t touch. Custom beer systems, marine HVAC integration, specialized cooling solutions—we’re the team businesses call when they need it done right the first time.
Our dozens of five-star reviews tell the real story. Westbury business owners trust us because we communicate clearly, show up when promised, and never surprise them with hidden costs. We’re not the cheapest option, but we’re the one that saves you money in the long run.
Every project starts with a free consultation where we assess your specific cooling needs. We don’t push equipment you don’t need or oversell complex solutions for simple problems.
Once we understand your requirements, we provide a detailed estimate with no hidden surprises. Our installation process is designed to minimize disruption to your business operations. We coordinate timing around your schedule, not ours.
After installation, we test every system thoroughly and walk you through proper operation and maintenance procedures. You’ll have our 24/7 contact information for any questions or emergencies. We also offer customized maintenance programs to keep your investment running efficiently for years to come.
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Your commercial refrigeration system works harder than most people realize. In Westbury’s climate, with hot, humid summers and temperature swings throughout the year, your equipment faces constant stress. Add the demands of busy restaurants, delis, and food service operations, and regular maintenance becomes critical.
We provide comprehensive service for all types of commercial refrigeration equipment. Walk-in coolers and freezers, reach-in units, display cases, ice machines, and specialized systems like beer cooling setups. Our maintenance programs are designed around your business schedule and usage patterns.
Local businesses choose us because we understand the unique challenges of operating in the Greater New York area. High energy costs, strict health department requirements, and the need for absolute reliability—we factor all of this into our service approach. When we maintain your equipment, we’re protecting your investment and your reputation.
We provide 24/7 emergency response throughout Westbury and surrounding areas. Most emergency calls receive response within 2-4 hours, depending on the time and location. Our technicians carry extensive parts inventory in their vehicles, which means we can often complete repairs on the first visit.
For critical situations where your entire inventory is at risk, we prioritize these calls and can often respond within an hour. We understand that when your walk-in cooler fails during peak business hours, every minute counts. That’s why we staff experienced technicians around the clock, not just answering services that take messages.
We handle the complete range of commercial refrigeration equipment. This includes walk-in coolers and freezers, reach-in refrigerators and freezers, display cases, ice machines, prep tables, and specialized systems like beer cooling setups and wine storage units.
We also work with marine HVAC systems, which requires specialized knowledge that most contractors don’t have. Our experience spans restaurants, delis, catering halls, airports, supermarkets, and other food service businesses. Whether you need a simple reach-in cooler for a small deli or a complex multi-zone system for a large restaurant, we have the expertise to design and install the right solution.
Repair costs vary significantly based on the problem and equipment type. Simple issues like thermostat adjustments or minor leaks typically run $150-$300. More complex repairs involving compressor issues or refrigerant system problems can range from $400-$800.
We always provide free estimates before beginning any repair work, so you’ll know exactly what to expect. Our goal is to give you honest assessments—sometimes a repair isn’t cost-effective compared to replacement, and we’ll tell you that upfront. We’d rather build a long-term relationship based on trust than make a quick profit on unnecessary repairs.
Yes, we offer customized maintenance contracts designed around your specific equipment and business needs. Regular maintenance is the most cost-effective way to prevent expensive breakdowns and extend equipment life.
Our maintenance programs include regular inspections, cleaning, refrigerant level checks, and replacement of wear items before they fail. We schedule visits during your slower business periods to minimize disruption. Contract customers also receive priority scheduling for any repair needs and discounted labor rates. Most businesses find that maintenance contracts pay for themselves by preventing just one major breakdown.
Absolutely. Specialized cooling systems are actually one of our strengths. We’ve installed and maintained beer cooling systems for restaurants and bars throughout Westbury, including complex multi-tap setups and temperature-critical wine storage systems.
These systems require precise temperature control and specialized knowledge of the equipment involved. Many general HVAC contractors avoid these projects because they’re more complex than standard refrigeration. We embrace them because we have the experience and expertise to handle the technical challenges. Whether it’s maintaining proper beer line temperatures or creating the perfect wine storage environment, we get it right.
First, check if it’s a simple power issue—sometimes circuit breakers trip or connections come loose. If power isn’t the problem, call us immediately at our 24/7 emergency line. Don’t wait to see if it starts working again.
While waiting for our technician, move your most perishable items to backup refrigeration if available, or pack them with ice. Keep the cooler door closed as much as possible to maintain whatever cold temperature remains. Document the temperature if possible, as this information helps our technician diagnose the problem more quickly. The faster you call, the better chance we have of preventing significant inventory loss.
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