Hear from Our Customers
Your walk-in cooler doesn’t care that it’s Saturday night during dinner rush. Your reach-in doesn’t wait for a convenient time to quit. That’s the reality of running a restaurant, deli, or food service operation in Brookhaven.
When your refrigeration systems go down, the clock starts immediately. Inventory spoils. Health inspectors get called. Revenue stops. You’re scrambling to find someone who can actually fix it—not just show up, look around, and tell you they need to order parts.
The difference between a minor inconvenience and a major loss comes down to response time and real expertise. You need someone who answers the phone at 2 AM. Someone who carries parts on the truck. Someone who’s seen your exact problem fifty times before and knows how to fix it right the first time. That’s what keeps your doors open and your product safe.
We’ve been handling commercial refrigeration in Brookhaven and across Long Island for over 40 years. We’ve worked on everything from small deli cases to complex walk-in systems at airports and catering halls.
The businesses along Route 25A know us. The seafood markets in Bay Shore call us. When yacht clubs need marine HVAC or a brewery needs a custom cooling setup that nobody else can figure out, we’re the ones they contact.
We’re EPA certified, fully licensed, and we’ve earned dozens of five-star reviews by showing up when we say we will and fixing things correctly. Brookhaven’s median household income sits around $96,760, and the food service businesses here expect quality work—not excuses or return visits for the same problem.
When you call with a refrigeration emergency, we answer. Not an answering service—actual technicians who can assess the situation and give you a realistic timeframe. If it’s urgent, we’re typically on-site within hours, not days.
Our trucks carry extensive parts inventory because we know the most common failure points in commercial refrigeration systems. Compressors, condensers, evaporators, thermostats, door seals—we stock what breaks most often. That means same-day repairs for most issues instead of waiting on parts orders while your inventory sits in a warming cooler.
We diagnose the actual problem, not just the symptom. A cooler that’s not holding temperature could be a dozen different issues. We test refrigerant levels, check electrical connections, inspect door seals, and examine the entire system before we tell you what’s wrong and what it’ll cost to fix. No surprises on the bill.
For planned work like new installations or system upgrades, we start with a free estimate. We’ll look at your space, your needs, and your budget. Then we design a refrigeration system that actually fits your operation—not an oversized unit that wastes energy or an undersized one that can’t keep up during summer heat.
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We handle every type of commercial refrigeration system. Walk-in coolers and freezers. Reach-in refrigerators. Display cases. Ice machines. Specialized setups like beer systems that require precise temperature control. Marine air conditioning for boats and yachts. If it needs to stay cold, we work on it.
Emergency repairs come with 24/7 availability. Preventive maintenance contracts include priority scheduling, discounted repair rates, and regular system checks that catch problems before they become emergencies. New installations get custom design work that considers Brookhaven’s climate—the summer humidity and winter freeze cycles that stress refrigeration equipment differently than other regions.
Long Island’s restaurant industry includes over 42,000 establishments, and Brookhaven businesses face unique challenges. Your refrigeration systems work harder during summer when tourists flood the area. Equipment near the water deals with salt air corrosion. Older buildings along Main Street have electrical systems that weren’t designed for modern commercial refrigeration loads.
We account for all of it. Energy efficiency matters when commercial refrigeration represents 40% of your utility costs. Proper sizing matters when your deli case needs to handle weekend crowds that triple your weekday volume. Code compliance matters when health inspectors show up unannounced. We make sure your refrigeration systems handle the real conditions of running a food service business in Brookhaven.
We typically arrive within a few hours for true emergencies. When you call our 24/7 line, you’re talking to someone who can immediately assess whether your situation needs same-day service or can wait until morning.
True emergencies—a walk-in that’s completely down during business hours, a cooler full of product that’s warming up, anything that threatens food safety or business operations—get priority response. We keep technicians on call specifically for these situations.
Non-emergency repairs get scheduled based on urgency and our current workload, but we’re usually on-site within 24-48 hours. If you’re limping along with a system that’s working but not quite right, we’ll talk through temporary measures to keep things safe until we can get there. The key is calling as soon as you notice something wrong, not waiting until it becomes a crisis.
Maintenance contracts include scheduled system inspections, typically quarterly or semi-annually depending on your equipment and usage. During each visit, we check refrigerant levels, clean condenser coils, inspect door seals and gaskets, test temperature controls, examine electrical connections, and verify that everything’s running efficiently.
You also get priority scheduling for repairs. When something breaks, maintenance contract customers move to the front of the line. You’ll receive discounted rates on parts and labor for any repair work needed between scheduled visits.
The real value is catching problems early. A condenser coil that’s getting dirty will make your compressor work harder, driving up energy costs and shortening equipment life. A door seal that’s starting to fail will let warm air in, forcing the system to run constantly. We spot these issues during routine maintenance and fix them before they cause breakdowns. Most businesses save more on avoided emergency repairs than they spend on the maintenance contract itself.
Commercial refrigeration equipment typically lasts 10-15 years with average use and maintenance. With proper preventive maintenance, you can extend that to 15-20 years. Without maintenance, you might only get 7-10 years before major components start failing.
The compressor is usually the first expensive component to go. Compressor replacement runs $2,000-$5,000 depending on the unit size and refrigerant type. If your system is over 10 years old and needs a compressor, you’re often better off replacing the entire unit—especially if it uses older refrigerant that’s being phased out.
Other factors affect lifespan too. Equipment that runs constantly in a hot kitchen wears out faster than a walk-in cooler in a climate-controlled space. Units near the ocean deal with salt air corrosion. Systems that get regular coil cleaning and refrigerant checks last longer than neglected equipment. The businesses we’ve worked with for decades—the ones who invest in maintenance—are still running systems we installed 15-20 years ago. The ones who skip maintenance are replacing equipment every 8-10 years and dealing with frequent breakdowns in between.
Yes. We service and repair all brands and types of commercial refrigeration equipment regardless of who installed it. Most of our service calls are actually for systems we didn’t originally install.
We work on True, Turbo Air, Beverage-Air, Delfield, Traulsen, Hoshizaki, and every other major manufacturer. We also handle custom installations and specialized systems that other companies won’t touch—complex beer systems, marine HVAC setups, unique cooling solutions for specific products or spaces.
If you’re unhappy with your current service provider, switching is simple. We’ll come out, assess your equipment, and let you know what it needs. If you’ve been getting the runaround from another company—being told you need expensive repairs that don’t fix the problem, waiting days for callbacks, dealing with technicians who can’t diagnose the issue—we’ll give you a straight answer about what’s actually wrong and what it’ll realistically cost to fix it.
Dirty condenser coils cause more breakdowns than anything else. When coils get clogged with dust, grease, and debris, the system can’t release heat properly. The compressor has to work harder and run longer to maintain temperature. Eventually, the compressor overheats and fails.
Door seal problems are second. Worn or damaged gaskets let warm air into the cooler, forcing the refrigeration system to run constantly trying to maintain temperature. You’ll notice ice buildup around the door, higher energy bills, and the unit struggling to stay cold during busy periods.
Refrigerant leaks, electrical issues, and failed thermostats round out the most common problems. Refrigerant doesn’t just disappear—if levels are low, there’s a leak somewhere that needs to be found and fixed. Electrical problems often show up as intermittent operation or a unit that won’t start. Thermostat failures can cause the system to run too much or not enough.
Most of these issues are preventable with regular maintenance. Cleaning coils, checking door seals, testing refrigerant levels, and inspecting electrical connections during scheduled service visits catches problems before they cause breakdowns. The businesses that never call us for emergencies are the ones who schedule regular maintenance.
Yes, we provide free estimates for all new installations and system replacements. We’ll visit your location, measure the space, discuss your specific needs, and design a system that actually works for your operation.
The estimate includes equipment recommendations based on your volume and usage patterns, installation costs, any electrical work needed, and projected energy costs so you know what you’re getting into. We’ll explain why we’re recommending specific equipment and what the alternatives are at different price points.
For new businesses or major renovations, we can work with your architect or contractor to ensure the refrigeration systems integrate properly with your space. We’ll coordinate timing so equipment arrives and gets installed when you need it—not sitting in your way for weeks or showing up late and delaying your opening.
If you’re replacing existing equipment, we’ll assess whether your current electrical service and ventilation can handle the new system or if upgrades are needed. We’ll also handle the removal and proper disposal of old equipment, including refrigerant recovery as required by EPA regulations. The estimate covers everything so there are no surprise costs once work begins.
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