Hear from Our Customers
Your food stays at safe temperatures. Your health inspector has nothing to flag. Your Saturday prep doesn’t turn into a scramble to save $8,000 worth of inventory melting in a broken walk-in.
You’re not calling around at midnight trying to find someone who’ll actually pick up. You’re not wondering if the compressor you just paid for will last through summer or fail again when the heat hits.
Your refrigeration systems just work. And when something does go wrong—because equipment breaks, that’s reality—you’ve got a number that gets answered in under two hours, not two days. Most problems get fixed on the spot because our truck shows up with the parts already loaded. The rest get a temporary fix so you can finish service, then a permanent solution scheduled when it’s convenient for you.
That’s what reliable commercial refrigeration looks like in New Suffolk. No drama, no excuses, just equipment that keeps your business moving.
We’ve spent over 40 years keeping refrigeration systems running across Long Island. That’s not marketing talk—it’s restaurants that didn’t lose a weekend’s worth of prep, delis that passed inspections without stress, and yacht clubs that kept their marine systems running through saltwater and summer heat.
New Suffolk sits right in the middle of our service area. We know how the humidity off the Great Peconic Bay affects your equipment. We know the seasonal rush when the marinas fill up and the seafood markets go full throttle. We’ve seen what happens when businesses skip spring maintenance and then call us in August when their compressor gives out during the busiest week of the year.
We don’t subcontract. Every technician who shows up is certified, experienced, and works directly for us. When you call, you’re talking to people who’ve actually fixed the problem you’re dealing with—probably a hundred times.
You call or submit a request. If it’s an emergency—like your walk-in cooler just stopped working and you’ve got food at risk—we’re there in under two hours. If it’s maintenance or installation, we schedule around your business hours so we’re not in your way during service.
Our technician shows up with a fully stocked truck. We’re talking compressors, thermostats, door seals, fan motors—the parts that actually fail. Seventy percent of emergency calls get fixed on the spot because we carry what we need. For the rest, we get you a temporary solution to keep things cold, then come back with the right part to finish the job permanently.
For new refrigeration installation or system upgrades, we start with a walkthrough. We look at your space, your volume, your specific needs—whether that’s a new walk-in for a restaurant expansion or a custom beer system for a brewery. Then we give you a free estimate that’s actually accurate, not a lowball that doubles once we start.
Once you approve, we handle the installation from start to finish. We pull permits if needed, coordinate with your other contractors, and make sure everything meets health department standards. You don’t have to chase anyone or wonder if it’s done right.
After installation, we offer preventive maintenance programs. A spring tune-up costs $129 and catches the small stuff before it turns into a $4,000 August emergency. Our maintenance customers routinely get 15-plus years from their equipment because we’re fixing problems when they’re still cheap and easy.
Ready to get started?
You get 24/7 emergency response that actually means something. Not an answering service that takes a message—a real person who understands the difference between “my cooler’s making a weird noise” and “my walk-in is 55 degrees and I’ve got a wedding tomorrow.” We know which one needs us there in an hour and which one can wait until morning.
You get technicians who know commercial refrigeration inside and out. Walk-in coolers and freezers, reach-in units, display cases, ice machines, beer systems—we’ve installed them, maintained them, and fixed them when they break. We also handle marine HVAC systems, which matters in New Suffolk because plenty of businesses here deal with boats, and marine systems are a completely different animal. Saltwater corrosion, limited electrical capacity, constant motion—standard residential guys don’t know how to handle that. We do.
New Suffolk’s location right on the water means your equipment works harder. The humidity affects your compressors. The salt air eats through components faster. Summer heat makes systems run longer and hotter. We account for all of that because we’ve been servicing this area long enough to know what fails and why.
You also get transparency. Free estimates before we start any work. Clear explanations of what’s wrong and what it’ll take to fix it. No upselling you on parts you don’t need or services that can wait. If your equipment is old and a repair doesn’t make financial sense, we’ll tell you straight—sometimes replacement is the smarter move.
And if you’re opening a new place or expanding, we handle complete refrigeration system design and installation. Custom solutions for whatever you’re running—restaurant kitchens, catering operations, food trucks, craft breweries, seafood markets. We make sure you’ve got the right capacity, the right layout, and everything up to code so you pass inspections the first time.
Under two hours for true emergencies. That’s not an estimate—that’s what we do.
If your walk-in cooler fails and you’ve got food at risk, or your freezer goes down right before a busy weekend, we treat that like the urgent situation it is. You’re not waiting until the next business day or getting put on a callback list. We answer the phone 24/7, and we dispatch immediately.
Most emergency calls get resolved on the first visit because our trucks carry the parts that actually fail—compressors, fan motors, thermostats, door seals. For the occasional issue where we need a specialty part, we get you a temporary fix to keep things cold, then return with the permanent solution as fast as possible. The goal is always to minimize your downtime and protect your inventory.
A spring tune-up runs $129 and covers the inspection and cleaning that prevent expensive breakdowns later. We check refrigerant levels, test compressor function, clean condenser coils, inspect door seals and gaskets, verify temperature accuracy, and look for early signs of wear on motors and electrical components.
The reason we push spring maintenance is simple: catching a small problem in April costs a fraction of what it costs to replace a burned-out compressor in August. Most businesses skip maintenance until something breaks, then they’re stuck with emergency pricing and lost inventory. Our maintenance customers routinely get 15-plus years from their equipment because we’re fixing issues when they’re still cheap.
We also offer ongoing maintenance contracts for businesses that want scheduled service throughout the year. That includes priority emergency response, discounted repair rates, and regular inspections to keep everything running efficiently. For high-volume operations—restaurants, catering halls, larger markets—it’s usually worth it.
We do both. Complete system design and installation for new businesses or expansions, plus all the repair and maintenance work for existing equipment.
If you’re opening a new restaurant, upgrading your kitchen, or adding a walk-in cooler, we start with a consultation to understand your needs. How much volume are you doing? What kind of food are you storing? What’s your space and electrical capacity? Then we design a system that actually fits your operation—not an off-the-shelf setup that’s too big, too small, or wrong for what you’re doing.
We handle everything from permits to installation to final inspection. You get a free estimate up front, and we coordinate with your other contractors so the refrigeration work doesn’t hold up the rest of your project. Once it’s in, we make sure it meets all health department and building code requirements so you pass inspections the first time.
And we’re not just talking standard walk-ins. Custom beer systems for breweries, specialized cooling for catering operations, marine refrigeration for boats—we’ve done it all.
All major commercial brands. True, Turbo Air, Beverage-Air, Hoshizaki, Manitowoc, Scotsman, Traulsen—if it’s in a commercial kitchen or food service operation, we’ve worked on it.
That matters because a lot of repair companies only carry parts for a few brands, which means longer wait times and more expensive service calls when they have to special-order everything. Our trucks are stocked with the most common parts across all the major manufacturers, so we can fix most issues on the spot.
We also don’t push one brand over another when you’re buying new equipment. We recommend what actually makes sense for your operation based on your volume, your budget, and what we’ve seen hold up best in real-world conditions. Some brands are bulletproof for certain applications and overpriced for others. We’ve installed and serviced enough systems to know the difference, and we’ll tell you straight which one is the right fit.
It depends entirely on what’s broken and whether it’s an emergency call or scheduled service. A simple fix—replacing a door gasket, swapping a fan motor, adjusting a thermostat—might run a few hundred dollars. A major repair like a compressor replacement can hit several thousand.
Here’s what drives the cost: parts, labor, and timing. Emergency calls cost more than scheduled maintenance because we’re dropping everything to get there fast. Older equipment costs more to repair because parts are harder to find and systems are less efficient to begin with. And if you’ve been skipping maintenance, small problems turn into expensive failures—like a dirty condenser coil that makes your compressor work harder until it burns out.
We always give you a clear estimate before we start any work. If a repair doesn’t make financial sense—like putting $3,000 into a 20-year-old unit that’ll probably fail again in six months—we’ll tell you. Sometimes replacement is the smarter move, and we’re not going to sell you a repair just to get the job.
The best way to control costs is preventive maintenance. A $129 spring tune-up catches problems early and keeps your equipment running efficiently, which saves you money on both repairs and energy bills.
Yes. Marine systems are actually one of our specialties, which is rare for commercial refrigeration companies.
Marine HVAC and refrigeration are completely different from standard commercial or residential systems. You’re dealing with saltwater corrosion, constant motion and vibration, limited electrical capacity, tight installation spaces, and high humidity. Standard equipment fails fast in that environment, and most technicians don’t have the training or experience to handle it properly.
We’ve worked with yacht clubs, individual boat owners, and marine facilities across Long Island for years. We know which components hold up in saltwater conditions, how to design systems that work within a boat’s electrical limits, and how to install equipment in the cramped spaces you’re dealing with on most vessels.
If you’ve got a boat in New Suffolk or anywhere along the North Shore, and your refrigeration or air conditioning isn’t working right, we can handle it. We also do new installations for boat refits or upgrades. It’s specialized work, and there aren’t many companies around here who actually know how to do it right.
Local Resources
Useful Links
